Netspend Mobile App | Netspend Prepaid Debit Card (2024)

Prepaid Debit

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MOBILE APP

Netspend does not charge for this service, but your wireless carrier may charge for messages or data.

Stay on top of your finances like you stay on top of your life. The Netspend® Mobile App puts it all in the palm of your hand.[1]

Download on your smartphone

IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT:To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account.WHAT THIS MEANS FOR YOU:When you open a Card Account, we will ask for yourname, address, date of birth, and your government ID number.We may also ask to see your driver’s license or other identifying information.Card activation and identity verification required before you can use the Card Account.If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions.Restrictions include: no ATM withdrawals, international transactions, account-to-account transfers and additional loads.Use of Card Account also subject to fraud prevention restrictions at any time, with or without notice.Residents of Vermont are ineligible to open a Card Account.

Card usage is subject to card activation and identity verification.[2]

Netspend does not charge for this service, but your wireless carrier may charge for messages or data.

Fee may be assessed by reload location and may vary from location to location.

Fees for bank transfers are determined by the transferor’s bank and may be charged to the transferor’s bank account by the service provider or originating bank. No cost for online or mobile Account-to-Account transfers between Netspend Cardholders;a $4.95 fee applies to each such transfer conducted through a Netspend Customer Service agent.

Mobile Check Load is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your card. Unapproved checks will not be funded to your card. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card. See your Cardholder Agreement for details.Mobile Check Capture service is not available for use within the state of New York.

Get account information delivered to you.
See your balance and recent transactions at a glance, and access detailed account information with just a few taps.[1]

Send and receive money on the move.
With the ability to load,[3]send, and transfer[4]funds directly from the Netspend mobile app, you can move your money whileyou’reon the move.

Find the nearest reload location.
Use the app to find the Netspend reload locations closest to you.[3]

Load checks with a snap.
You can now load checks straight to your account – it’s as simpleas taking a few pictures![5]Learn more

Stuck at your desk?
Log in to your Online Account Center from your laptop or desktop computer to manage preferences, monitor transactions, and more.Learn more

Ready to change the way you pay?

Order a Card today, and you’ll receive it in the mail within 7-10 business days.

Sign Up Now

Explore More Features

Netspend does not charge for this service, but your wireless carrier may charge for messages or data.

Anytime Alerts

BE NOTIFIED ON-THE-G0

Get email or text alerts about card transactions.[1]

Learn more about Anytime Alerts

Faster funding claim is based on a comparison of our policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement. Fraud prevention restrictions may delay availability of funds with or without notice. Early availability of funds requires payor’s support of direct deposit and is subject to the timing of payor’s payment instruction.

Direct Deposit

GET PAID UP TO 2 DAYS FASTER THAN WITH A PAPER CHECK[6]Have your paycheck or benefits loaded to your Card Account.

See how it works

Referral credit paid after referred person orders a new Netspend Prepaid Mastercard or Netspend Visa Prepaid Card, activates the card and verifies ID, and loads a minimum of $40. A cardholder may receive an unlimited number of Refer-a-Friend rewards while program is available. No reward will be credited to either party if referred person had another Netspend managed card that was used for a value load, purchase, cash withdrawal, or incurred a balance inquiry fee at any time during the 180 calendar days before the day the $40 load requirement is fully met. Only cash reloads and direct deposits count towards the minimum load requirement.The $40 credit is a limited time promotion valid for those completing qualification requirements between 9/30/2023 and 12/31/2023. Qualifying referrals occurring after 12/31/2023 will receive a $20 credit.Allow 5 business days for $40 credit to appear on each Card Account. If a cardholder accrues $600 or more in Refer-a-Friend rewards in a calendar year, Netspend will mail cardholder an IRS Form 1099-MISC reflecting the total Refer-a-Friend rewards for such calendar year. Cardholder acknowledges that by referring a friend through this program, cardholder is releasing non-public information. Referred person acknowledges that payment of the referral may result in the cardholder’s knowledge of referred person establishing a Card Account with us. Pathward®, N.A., Member FDIC, Mastercard, and Visa are not affiliated in any way with the Refer-a-Friend rewards program and does not endorse or sponsor this program or offer.

Refer a Friend

EARN A LITTLE EXTRA

Get friends to sign up for a Netspend Card and earn a $20 credit.[7]

Explore how to earn

Netspend Mobile App | Netspend Prepaid Debit Card (2024)

FAQs

Why won't my Netspend card work online? ›

Here are the most common: Order billing information doesn't match the information on your card account. You don't have enough money in your account to cover the purchase, shipping, and taxes. Your card has been flagged for suspicious activity, has a freeze on the account, or is subject to a security review.

How to verify identity Netspend? ›

WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver's license or other identifying information. Card activation and identity verification required before you can use the Card Account.

How do I speak to a live person at Netspend? ›

You should immediately contact Customer Service via our toll-free number, 1-866-387-7363. Or, you can log in to the Online Account Center to report your card lost or stolen.

Is there a problem with Netspend right now? ›

No, we are not detecting any problems with Netspend right now. The last outage detected for Netspend was on Monday, July 29, 2024 with a duration of about 41 minutes.

Why is my prepaid card being declined online? ›

There are a number of possible reasons why a purchase could be declined: You don't have enough money left on your card. You haven't activated or registered your card. The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider.

Why is my card being declined online when I have money? ›

Why might my debit card be denied even if I have money in the account? It indicates an expandable section or menu, or sometimes previous / next navigation options. Your debit card may be denied due to overdrafting, reaching daily purchase limits, or your bank suspecting fraud.

Why can't my identity be verified? ›

You did not enter a SSN on your form. You have a limited credit history. You are the victim of identity theft. You have a security freeze on your credit.

How do I confirm my identity? ›

Requirements for identity verification
  1. Your driver's license or state ID card. You can upload a photo of your ID by phone or by computer.
  2. Social Security number.
  3. Your phone number. In some cases, you can verify by mail instead.
  4. Taking a photo of yourself.

How can I check my Netspend balance without logging in? ›

Anytime Alerts: Netspend offers a service called Anytime Alerts, which allows you to receive text messages with your card balance after each transaction. To sign up for Anytime Alerts, activate the feature in your online account and text the letters "BAL" to 22622 whenever you want to check your balance.

Why is Netspend holding my money? ›

If suspicious activity is identified, Netspend can place a temporary hold on the card until the customer can verify that the transaction isn't fraudulent. Keeping your information safe from fraud is our biggest priority and we use various tools to ensure a hold on your account is quickly addressed.

Who do I complain to about Netspend prepaid debit card? ›

If you have a complaint, first contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).

What bank is Netspend through? ›

Netspend Visa® and MasterCard® Prepaid Cards are issued by The Bancorp Bank, Pathward®, National Association, and Republic Bank & Trust Company, Members FDIC. Netspend is a registered agent of The Bancorp Bank, Pathward, NA, and Republic Bank & Trust Company.

Is Netspend in trouble? ›

NetSpend Corporation has agreed to settle Federal Trade Commission allegations that the prepaid card company deceived people about access to funds deposited on NetSpend debit cards. The Commission vote approving the stipulated final order was 2-1, with Acting Chairman Ohlhausen dissenting and issuing a statement.

What are the cons of Netspend? ›

Excessive fees: Maintenance and activity fees will cost you

With the Netspend Visa Prepaid card, even if you qualify for the $5 lower monthly fee, you'll be spending $60 annually just to hold and use.

Can Netspend be trusted? ›

Netspend allows individuals to receive access to their direct deposit funds two days early, and your money is FDIC-insured via Netspend's relationship with three banks. The company does not charge overdraft fees and allows consumers to open a savings account that pays 5% on balances of less than $1,000.

Why is my card not working for online purchases? ›

Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.

Why card is not enabled for online payment? ›

STEP I: Login to your bank's internet banking portal with your credentials. STEP II: Go to the 'Value Added Services' or the 'Cards' section, depending on your bank's website, and choose 'debit card ON/OFF'. STEP III: Choose the card you want to enable from a list of all your linked debit cards.

Why don't prepaid cards work online? ›

As we've explored, prepaid cards can fail for a variety of reasons like insufficient funds, expiration dates, fraud triggers, and more.

Can Netspend be used for online purchases? ›

With a Netspend Prepaid Card, you can make purchases at stores, over the phone and online. Use it anywhere Debit Mastercard and Visa debit cards are accepted.

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